Shipping Policy

AG Steel Enterprises

At AG Steel Enterprises, we are committed to delivering our products safely and on time. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of our products.

1. Order Processing

• All orders are processed after confirmation and advance payment.

• Order processing time typically ranges from 2 to 7 business days, depending on product availability and customization requirements.

• Customized or bulk orders may take additional time, which will be communicated in advance.

2. Shipping & Delivery Time

• Delivery timelines vary based on the order size, product type, and delivery location.

• Standard delivery time is usually 5 to 12 business days after dispatch.

• For large or bulk shipments (such as wedding chairs, sofas, or stainless steel products), delivery may take longer.

3. Shipping Charges

• Shipping charges are calculated based on product weight, quantity, and delivery location.

• The final shipping cost will be communicated at the time of order confirmation.

• In some cases, shipping may be included in the quotation if agreed upon.

4. Delivery Partners

• We use trusted transport and logistics partners to ensure safe delivery of goods.

• For bulk orders, goods may be shipped via local transport, courier, or logistics companies.

5. Order Tracking

• Tracking details will be provided once the order is dispatched (if applicable).

• Customers can also contact us directly for shipment updates.

6. Damage During Transit

• We ensure proper packaging of all products.

• However, if any product is damaged during transit, customers must inform us within 24 hours of delivery with proper images or video proof.

• We will assist in resolving the issue as per our policy.

7. Delivery Delays

• While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions, transport issues, or government restrictions.

• AG Steel Enterprises will not be held liable for such delays but will keep customers informed.

8. Incorrect Address

• Customers are requested to provide accurate shipping details.

• We are not responsible for delays or losses due to incorrect or incomplete addresses.

9. Contact Us

For any shipping-related queries, please contact:

AG Steel Enterprises
Phone: +91-9211791760
Email: info@agsteelenterprises.com